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Mobile FAQ

Why do you ask for a mobile number?
Am I forced to give my mobile number to become member of this site?
Why activate the mobile number?
Why deactivate the mobile number?
May I still receive alerts on my mobile if I deactivate my mobile number ?
Is my mobile number safe on Fast2Date ?
Is my mobile number disclosed to other members?
If my mobile number is not known to other members, how they can send me the SMS?
What happens if somebody sends me an SMS and my mobile number is not active?
How does SMS chat work?
What features are available with the mobile?
What is the cost of SMS I send/receive?
Why there are two or three shortcodes?
Are you going to send me promotional offers on my mobile?
Are you going to send spam or unsollicited messages on my mobile?
Will other members send spam on my mobile?
Will I receive unsollicited messages from your partners on my mobile?
Do you control the contents of messages sent on mobile?
Are you going to call me on my mobile?
My mobile phone bill is too high, what can I do?
I want to promote services/products, may i send sms to the members?
I am abroad, may i still use the mobile?
I deactivated my number but i still receive messages on my mobile, what can i do?


Mobile FAQ


Why do you ask for a mobile number?

We have implement many features that are accessible from your mobile. For example, you can receive the alerts you want on your mobile, you can chat with your friends, send messages, make a search etc. It's a way to stay always connected with your friends, even when you are not in front of your computer. Are you in the bus or in the train? Are you lost in the traffic? No worry, you can still reach your friends.

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Am i forced to give my mobile number to become member of the site?

No, you decide whether you want or not you want to use your mobile. However, using your mobile allows you to profit from a new experience in social networking. Be instantly notified of what happens when you are offline, keep contact with your online friends and many other amazing features that are available only if you activate your mobile number.

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Why activate the mobile number?

This is a security control in order to prevent abuse. If we don't ask our member to activate their number, anyone could give the mobile number of an other person, without knowledge of the mobile number's owner. This obviously is forbidden and in order to prevent such bad things to happen, we ask our member to send an sms with a specific keyword in order to render their mobile number active.

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Why deactivate the mobile number?

Whenever you don't want anymore to use your mobile on the site, you just deactivate the number by sending an sms with a specific keyword and the site will never send you any alert/message on your mobile.

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May i still receive the alerts on my mobile if i deactivate my mobile number?

No, in order to receive the alerts, you must activate your mobile number, even after you have de-activated it.

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Is my mobile number safe on fast2date?

Yes, we store it in a secure (encrypted) way in our database and we never disclose your number to other members or third parties.

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Is my mobile number disclosed to other members?

Never. Your mobile number is stored in our database in a secured (encrypted) way and we never display this information to other members. The mobile numbers are never by members other than the owners.

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If my mobile number is not known by other members, how they can send me sms?

They don't need to know your number to send you an sms. They send an sms with specific keywords, the site recognizes the member the sms must reach and transfers the sms to your mobile number.

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What happens if somebody sends me an sms and my mobile number is not active?

Nothing. You will receive the message in your inbox on the site.

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How does SMS chat work?

In the same way the private messages work.

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Which features are available with the mobile?

We tried our best to develop amazing and innovative mobile features. Among them are:

  • the alerts that you can set

  • make a search

  • contact a member

  • receive your messages

  •   receive the public messages

  • sms chat

  • add a scrolling message on the site visible by all

  • download ringtones

  • download truetons

  • download games

  • download pictures

  • download videos

We are working hard to develop new features, they will be added in the future.
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What is the cost for the sms i receive/send?

There are two distinct costs in the sms cost:

  • the cost set by your local mobile phone operator

  • our additional cost

We are not responsible for the first cost. For our own cost, we try to keep it as low as possible, most of the total cost you pay is due to the cost set by your local mobile operator. We try to negotiate the lowest fees possible. The cost varys from country to country.

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Why there are two or three shortcodes?

In some countries there are more than a local tel co operator, each one has sometimes his own short-code. The costs are not necessarily the same for each operator. You can try to use the cheapest one, if it doesn't work you will have to use the short-code associated with your tel co operator.

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Are you going to send me promotional offers on my mobile?

Never. At the moment we don't have developed such feature and you will never receive any sms from us, except the ones you decided to receive (alerts, private messages, sms chat, etc).

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Are you going to send spam or unsolicited messages on my mobile?

Never. We don't want you to hate us. We just want you enjoy being part of the communities. As such, you will never receive any sms from us, except the ones you decided to receive (alerts, private messages, sms chat, etc).

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Will other members send spam on my mobile?

We hope that people are mature enough in order to prevent from using such techniques. We may not though read all the messages that are exchanged between members. Members who send the sms pay for that, as such we hope that they will not send unsolicited sms. In any case, should you receive proposals, promotions or any sms different from a normal message you can always contact us and explain what kind of message your receive and from who.Normal messages are sms sent by other members who just want to talk with you.

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Will i receive unsolicited messages from your partners on my mobile?

Never. At the moment we don't have partners and even if we had, we would never disclose your mobile number, nor authorize them to send any sms to our members.

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Do you control the content of messages sent on mobiles?

No. This would be almost impossible due to the high number of members registered on the site, the various languages in which people can talk and also the real-time problem (sms are sent and received in real-time).

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Are you going to call me on my mobile?

No. We use normal e-mail to contact our members.

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My mobile phone bill is too high, what can i do?

Your bill can be high if you don't use your mobile with caution. Fast2Date can't be kept responsible for the use you make of your mobile.

Nevertheless, we can give you following tips:

  • Don't try to get all the possible alerts on your mobile.

  • Be careful when you set the criteria for the alerts, if the range returns too many results, there is a high chance to get many sms.

  • Don't make a high use of the sms chat

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I want to promote services/products, may i send sms to the members?

Absolutely not. In no case Fast2Date will tolerate the use of the sms system to promote services/products. Fast2Date collects and stores several informations to locate its members, among which the IP address, the mobile number and other related useful information to identify its members. The policy adopted by Fast2Date is to report any spam abuse to member's country authorities. Spammers will be prosecuted to the maximum extend of the international laws. The first step is to send the collected information about the suspected spammer to the authorities. Spamming is a criminal act and is condamend.

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I am abroad, may i still use the mobile?

Yes, but you have to use a local mobile number with the local short-code.
Example: you are in USA and you move to France. You will receive the sms but you will not be able to answer using your US number.

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I deactivated my number but i still receive messages on my mobile, what can i do?

This should never happen as we make many controls on our side, in any case, should you receive an unwanted sms that doesn't seem to come from Fast2Date, please inform us, it will help us to improve our services. You can still send an sms with the keyword STOP to your local short-code, it will solve the problem.

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